Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Officialsovelle@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Subscriptions The first shipment of a subscription is covered by our standard 30-day return policy above. All subscription shipments AFTER the first purchase are final and non-refundable once they have been processed and shipped.

You can cancel your subscription at any time to stop future shipments once you login into your account, OR by contacting us at Officialsovelle@gmail.com. We'll send you a reminder email before each renewal so you have time to cancel or make changes before your next shipment is processed. Cancelling stops all future renewals and shipments; it does not refund or cancel shipments that have already been processed or shipped.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Officialsovelle@gmail.com.